Shipping & Returns

Regular Post - Orders $100 and over             Free Shipping

Regular Post - Orders under $100            $10.00

Express Shipping - All Orders                    $14.00

Although this will be faster than standard delivery, orders are shipped in regional Victoria, therefore next day delivery will generally not apply.

We are not responsible for any missing shipments once they have been marked completed by Australia Post. Please carefully check your order and destination address on the checkout page.

Our orders are sent out via Australia Post. Tracking numbers are used and all parcels require a signature on delivery.

Upon placing an order, you will receive a confirmation email. If you don’t receive this email, please ensure that you have completed the payment process and also check junk email. A further confirmation email and tracking number will be sent to you once the order is dispatched.

All orders will be dispatched within 1- 2 business days.

Standard delivery times are approximately 4-8 business days depending on your location.

 

International Orders

We use Australia Post Express for all of our international orders due to the superior tracking.

Please take note that our glass bottles are quite heavy and this will be reflected in the shipping costs.

International shipping rates will vary according to the size of your order and the destination country. These orders may also be subject to customs duties and taxes. The customer is responsible for any fees that may be incurred.

If you wish to send an order overseas, please email us at info@merkabaskincare.com.au

 

 

Returns

If a product arrives damaged or if you received the wrong item, please email info@merkabaskincare.com.au within 7 days of purchase providing details with photographs, name and order number. If approved we’ll send you a return shipping label. Upon receipt of the product, we will happily replace it for you. Items sent back without requesting a return will unfortunately not be accepted. 

We do not offer refunds or exchanges for change of mind.

We do not accept returns on gift cards

Although Merkaba skincare uses the highest quality plant-based ingredients, occasionally an adverse reaction cannot be avoided. If you have a history of skin sensitivities, we recommend a skin test on a small area inside your wrist prior to using. We cannot be held responsible for any skin reactions that may occur.

In the event of a skin reaction, we may offer a store credit at our discretion if the following criteria are met.

1. The cost of return shipping with tracking is the responsibility of the customer.
2. The initial shipping cost is nonrefundable.
3. The product must be at least 50% full.
4. The product must be undamaged with original packaging.