All of our products are hand poured in small quantities on the Gippsland Lakes, country Victoria. This way we ensure maximum freshness with each batch.

Our serums, body oil, cleanser and balm all contain 100% plant based and 98% organic ingredients. 

Some of our essential oils will not be organic as we prefer to source essential oils which are wild harvested from their native location ensuring their purity.

Many of these suppliers haven’t yet achieved organic certification, despite using organic methods. 

Our Facial Mist is 95% organic.

All of our products are vegan with the exception of our Organic Healing Balm. This contains 100% Certified Organic Beeswax.

We never use ingredients that have been tested on animals. We only test on willing humans.

No, we will never use any palm oil derived ingredients.

Absolutely. We use only 100% plant based, naturally derived ingredients. 
This is our promise to you.

Our serums, body oil, cleanser and balm don’t contain a preservative as they are oil-based products and therefore don’t require one. 

Our Facial Mist contains Sandalwood Hydrosol which contains water, therefore requiring a preservative. We have chosen Leucidal (approved for use in certified organic products) as this is derived from radishes fermented with Leuconostoc Kimchi, a lactic acid bacterium traditionally used to make kimchi and is shown to have anti-microbial properties.

We have also chosen Miron Glass bottles for our packaging. This type of glass manages to block the complete spectrum of visible light with the exception of infrared light and UVA (violet light). This unique property offers optimal protection against the ageing processes which occur by exposure to visible light thus increasing shelf life and further reducing the need for added preservatives.

We recommend using our products within 12 months of opening.

We recommend storing our products below 30° C in order to slow down the natural process of oxidation. 
We’ve chosen Miron Glass to further ,increase the shelf life of our products. (Read more about Miron Glass here)

There’s a common misconception that using an oil based facial product will cause your skin to become too oily and lead to break outs.
However, if you’ve been using other brands that contain synthetic ingredients, your skin may release impurities that have built up over time. This transition is generally uncommon and if it does occur, it usually settles down quite quickly. 
If the reaction is severe, please cease using the product.

Plant based oils can actually prevent break outs and acne due to the balancing effect they have on the skin. (Read more about this here)

Just start with a drop or 2 and increase if you feel your skin needs it. 

You may wish to use a little more in the evenings or during times when your skin needs extra hydration.

Our balm has soothing and calming properties which have a powerful effect on dry and irritated skin, burns and scars, yet is gentle enough to use on your face. Particularly useful in the cooler months.

Yes! If exposed to a higher temperature, your balm may melt. As it cools down and becomes 
solid again, it may appear grainy. This is normal and does not affect its performance at all. Once applied it will melt again with contact on your skin. 

If you wish to reset it back to its original state, simply re melt it by placing it in a tub of hot water. Once softened, give it a quick stir and place it in the fridge.

Merkaba Skincare uses the highest quality plant derived ingredients and therefore allergies are uncommon. However, occasionally an adverse reaction cannot be avoided. 

If you have a history of skin sensitivities, we recommend a ‘patch test’ on a small area inside your wrist prior to using.

Although Merkaba Skincare uses the highest quality plant-based ingredients, occasionally an adverse reaction cannot be avoided. If you have a history of skin sensitivities, we recommend a ‘patch test’ on a small area inside your wrist prior to using. 

We cannot be held responsible for any skin reactions that may occur.

In the event of a skin reaction, we may offer a store credit at our discretion if the following criteria are met:

- The cost of return shipping with tracking is the responsibility of the customer.
- The initial shipping cost is nonrefundable.
- The product must be at least 50% full.
- The product must be undamaged with original packaging.

The majority of our products are safe to use during pregnancy. However, as they contain essential oils, it’s always advised to consult your medical professional prior to usage.

Our products are all packaged in Miron Glass, the highest quality glass in the world. 
Also chosen because of its ability to block the complete spectrum of visible light with the exception of infrared light and UVA (violet light). 

This unique property offers optimal protection against the aging processes which occur by exposure to visible light thus increasing shelf life and maximising effectiveness of the ingredients. (Read more about Miron glass here)

We accept the following: 

- Visa
- Mastercard
- PayPal
- Afterpay

Regular post - Orders over $100 - Free Shipping
Regular post - Orders under $100 - $10.00
Express shipping – All orders -$14.00.

Although express shipping will be faster than standard delivery, orders are shipped in regional Victoria, therefore next day delivery will generally not apply.

Yes we do. We use Australia Post Express for all of our international orders due to the superior tracking.

Please take note that our Miron Glass bottles are quite heavy and this will be reflected in the shipping costs. 

International shipping rates will vary according to the size of your order and the destination country. These orders may also be subject to customs duties and taxes. The customer is responsible for any fees that may be incurred. If you wish to send an order overseas, please email us at info@merkabaskincare.com.au

We are not responsible for any missing shipments once they have been marked completed by Australia Post. Please carefully check your order and destination address on the checkout page.

Upon placing an order, you will receive a confirmation email.

If you don’t receive this email, please ensure that you have completed the payment process and also check junk email. A further confirmation email and tracking number will be sent to you once the order is dispatched.

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